Refund and Returns Policy

Overview

This Refund and Returns Policy outlines the terms and conditions governing returns, exchanges, and refunds for purchases made through https://www.hilvora.store. By making a purchase, you agree to comply with this policy.

Return Eligibility

Timeframe

Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags attached.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (440) 675-6353. You will receive instructions on how to proceed with your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.

Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Item returned is not in its original condition
• Item is damaged or missing parts not due to our error
• Item has been worn or used

Exchanges

We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order number and details about the product you would like to exchange.

Customer Responsibilities

You are responsible for ensuring that return items are properly packaged to prevent damage during transit. We are not liable for items lost or damaged during return shipping.

Contact Information

For any questions regarding this policy, please contact us at:

• Email: [email protected]
• Phone: +1 (440) 675-6353
• Address: 1559 Southeast Riverside Road, Cleveland, Ohio 44189, United States

Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated revision date.